Dear Valued Customers and Partners,
We are HECHA INTELLIGENT EQUIPMENT CO., LTD, the sole legal owner and operator of the HECHA brand in China and worldwide. As a company with extensive experience and exceptional quality, our products have been exported to over 100 countries, receiving unanimous praise from customers globally.
In recent years, we have increased our investments in overseas markets, aiming to provide services to our global clients. We have not only integrated resources but also established a more professional overseas service team to ensure support and experience for our customers worldwide.
However, we have recently discovered that some individuals or trading companies in China have been unauthorizedly using the HECHA brand to provide unqualified products. These actions have negatively impacted our brand image and led to complaints from customers who purchased counterfeit products. Upon investigating these complaints, we found that our brand was being misused.
Hereby, we make the following formal statement:
1.www.hechaglobal.com is the only official website of the HECHA brand.
2.@hechaglobal.com is our sole official contact email address.
3.HECHA INTELLIGENT EQUIPMENT CO., LTD is the only company name and account name we use. Customers are advised to verify this name when collaborating with us to avoid any unnecessary risks.
4.Our headquarters and factory are located in Pinghu, Zhejiang Province, strategically positioned between China's two largest ports—Shanghai Port and Ningbo Port.
We have revoked all unauthorized use of our brand and have pursued legal action against certain entities infringing on our brand and rights. We will take legal measures against any misuse of the HECHA brand to protect our brand and the rights of our customers.
We remind all customers to verify the information above when purchasing HECHA products to ensure that they are buying through authorized channels and avoid being deceived. Any products sold under the HECHA brand by unauthorized companies or individuals are counterfeit and of inferior quality, which may pose significant safety risks and will not be covered by our after-sales services.
Moreover, we warmly welcome all customers and partners who support HECHA products to visit our factory. We will provide the necessary support and hospitality for your visit, ensuring that you gain a deeper understanding of our production process and product quality.
Thank you for your trust and support of the HECHA brand. If you have any questions or require further information, please contact us through our official channels.
HECHA INTELLIGENT EQUIPMENT CO., LTD